Patient policies
Our policies
Clear, fair and transparent, these policies set out how we work, what you can expect from us, and the rights you have as our patient.
Complaints & feedback
How to raise a comment, concern or complaint, and what happens when you do. Your feedback helps us improve.
Read more →Bookings & cancellations
How to change or cancel an appointment, the notice we ask for, and how our deposit works for new patients.
Read more →Privacy policy
How we collect, use and protect your personal information, in line with the UK GDPR, and the rights you have over your data.
Read more →Terms & conditions
The terms of business that apply when you book and receive treatment with us, including fees, payment and liability.
Read more →